Our company wants you to be completely satisfied with your purchase. If you would like to return an item that you purchased you can do it within 14 days of the delivery for a full refund, please note that shipping fees are not refundable, except of returning defective items. In the case of return, except return of defective items, all shipping costs associated with a return are the responsibility of the customer. After 14 days of delivery you can exchange or return your items for store-credit.
Please, make sure that all the items are returned/exchanged in the condition you received them. Any item that has been damaged by misuse, worn or laundered may not be returned. If you are unsure if your product is returnable please do not hesitate contact us via email or phone.
Items will not be eligible for a refund if:
- Item was refused upon delivery.
- An incorrect address was provided by the customer.
- Item has been damaged by misuse, worn, washed, dried, or stained in any way.
If there is a problem with your product, please
contact us immediately. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped the same method as the original order.
Incorrect Address and Return to Sender:
Packages that are shipped to an incorrect address provided by the customer during the order process are subject to an additional $15 surcharge if the address must be changed by the carrier to make the package deliverable.
Orders ‘Returned to Sender’ by the carrier are subject to a $15 surcharge. This includes but is not limited to: orders in which the customer provided an incomplete or incorrect address, the customer is not available for delivery, the customer fails to provide a P.O. Box or physical address, or the order is refused by the customer.
When returning an item please follow these instructions:
1.Fill out and Submit our Online Return Form, within 24 hours You will receive an e-mail with
Approval Return Number and the mailing address for your return. Please print and include the e-mail
you received in the package with returned item.
2.Pack all items in their original packaging.
3.Send the package to the address we provided using a traceable shipping method with delivery confirmation.
Returns are typically processed within 3 business days from the delivery of returned item to our office. You will get a money returned to you Paypal or credit card account within 5 business days from the delivery of returned item to our office. If you have any questions regarding processing of your return, please
contact us immediately.
© 2013 Brevi Manu LLC, 61 Arrow Lane, North Kingstown, RI 02852 Tel: 401-884-2071